Netflix FAQ

11 min read


Why my Netflix is not working?

Even though Netflix is one of the biggest streaming services in the world, it is not necessarily mean it works all the time. This may be because of many reasons such as internet connectivity, the device used and reliance on third-party hardware. If Netflix is not working, you might get the following error messages.

  • Unable connect to Netflix
  • Netflix is not available
  • Android Error: Connection failed

Is Netflix down at the moment?

You can use DownDetector to confirm whether Netflix is down. Also, you can check Netflix problems on social media platforms such as Twitter for updates. In the recent past, the company has been updating users on any issues with their streaming services. Alternatively, you can try to reset your internet connection or restart your device. If the problem is on the Netflix side, you will have to wait for the company to restore services.

Is Netflix having technical difficulties?

Netflix may be down because of technical difficulties. You can check DownDetector to see if the website is experiencing any difficulties. You can also try to log in a different device. If the error still persists, then the problem is on the Netflix side.

How do I rest the Netflix on my TV?

If you are experiencing Netflix problems on your TV, you can try the following troubleshooting steps.

  • First, ensure the network can support streaming
  • Check the connection speed
  • Restart your TV
  • Sign out of Netflix
  • Restart your home network
  • Connect the TV directly to the modem
  • Try a different internet connection

How do I fix my Netflix on my TV?

  • Unplug your TV for about 30 seconds- Even though turning the TV on or off can work, leaving it off for at least 30 seconds ensure the TV is completely reset and start afresh.
  • If the problem is not resolved, you can try to hard-reset. This returns the TV to its factory settings by deleting apps and settings.

Are they taking friends off Netflix?

You might experience Netflix problems if you are using VPNs to access the streaming services. For a long time, Netflix has been trying to block users that use VPNs to bypass geo-restrictions.

Normally, VPNs works by changing the IP address of the user and replacing it with another. To block these users, Netflix has a list of IP addresses associated with popular VPNs around the world. Therefore, when the user tries to connect to Netflix using the listed IP address, the request is denied.

Can’t sign into Netflix after changing password?

At some point, you might require to change your password because of varied reasons. Here are tips on how to change your password

  • Log in to the Netflix website
  • Click on ‘My Account’
  • Click on ’Change password’
  • Enter your old password once and new password twice

Why does Netflix keep buffering?

Usually, when you click the Netflix play button on your favorites show or movie, it starts to download automatically. Once enough data has been downloaded, the video starts to play smoothly and continues to download as you continue watching.

Buffer is considered to be the space between where you are in the video and how much has been downloaded. This is to enable the user to continue streaming if the internet connection slows down or interrupted.

You might be experiencing buffering if you are downloading something else while still streaming Netflix on the same network. What you are downloading may be taking more bandwidth allowance than Netflix streaming.

Wi-Fi is a good way to avoid the ugly sight of tangled cords. However, the connection can weaken if your device is far away from the router. This causes buffering and grainy videos due to lower resolutions.

In most cases, Netflix automatically adjusts the data used. If you don’t have enough data, you can experience buffering when streaming your videos on Netflix. 480i is the lowest video quality option which uses 300Kbps per hour while 1080p is the highest quality option that uses 3GB per hour. If you want to watch on the lowest setting, you should have at least 500Kbps.

You might experience buffering during high-peak hours because of high internet traffic in your area. So, if you want to have a smooth experience, you will have to wait for off-peak hours.

How do I get my Netflix to stop buffering?

  • Stop other downloading on your device
  • Reduce the devices used on your network
  • Move close to the router
  • Connect the device directly to the router
  • Adjust the resolution
  • Wait for off-peak hours

Why is Netflix quality so bad?

Netflix problems can compromise the quality of the videos which can be very frustrating. This may be because ofa poor internet connection. Here is how you can fix the quality issue

  • Run a speed test
  • Adjust resolution
  • Restart your device
  • Unplug the router for 30 seconds then plug it back
  • Restart your modem
  • Move your device close to the router

What Internet speed does Netflix require?

A good internet connection will enable you to stream Netflix movies without buffering problems. To stream regular content, the user will need at least 1.5megabits per second.

Internet connection speed recommendations

  • 0.5 Mbs- Bare minimum connection speed
  • 1.5 Mbs- recommended broadband connection
  • 3.0 Mbs- Standard-definition quality (480p)
  • 5.0 Mbs– High-definition (720p)
  • 25 Mbs- Ultra-HD (4K)

How do I fix Netflix errors?

When most Netflix subscribers see an error message on their screens, they don’t know what to do. These errors are caused by a variety of problems such as network issues, hardware or software problems, and Netflix issues.

If you get a specific error code, you can be able to address the particular problem. Nonetheless, you can resolve general Netflix error messages by following these troubleshooting tips.

  • Try logging to your Netflix account on a different device
  • Ascertain whether the network supports streaming video
  • Disable unblocker, proxy or VPN
  • Verify the internet speed
  • Try a different internet connection
  • Restart your device, modem or router

What happens when you reset Netflix?

If you are experiencing streaming problems, resetting Netflix is one of the most basic and easiest troubleshooting tips. There are three ways you can do this. First, shut down your device and wait for a few seconds before restarting. Second, delete or uninstall and reinstall the Netflix app. Finally, deactivate Netflix and activate it again.

What does Netflix site error mean?

It means that there is information stored on your browser that needs to be refreshed. Also, it may be due to connectivity issues. Follow these troubleshooting steps to resolve the issue.

  • Sign in your account with another device
  • Clear Netflix cookies from your browser
  • Restart the browser
  • Try another browser
  • Restart your device
  • Restart your home network

How do I fix Netflix error 30103?

This error message appears on your screen as ‘cannot play title. Please try again later (30103)’. According to Netflix, the message indicates that some information on your device needs to be updated. Follow these steps to fix the issue.

  • Restart your device
  • Try a different internet connection
  • Restart your network
  • If you are using a smartphone, turn off Airplay

How do I fix Netflix error 40104?

This error message indicates a network connectivity issue that is preventing your device from accessing Netflix service. This error mainly occurs in Apple devices.

  • Ensure the network supports streaming
  • Restart your device
  • Uninstall and reinstall the Netflix app
  • Restart your network

Why is Netflix telling me this title is not available to watch instantly?

The error message points out a network connectivity issue that is preventing you from accessing the Netflix service.

  • Restart your device
  • Verify if the network supports Netflix streaming
  • Restart your home network
  • Improve your Wi-Fi signal
  • Try a different network
  • Restore your ISPs default setting

Why does Netflix say Error 22004?

The error message shows that you are in a region that does not support the particular title you have downloaded. Due to regional licensing agreements and rights, Netflix is not able to provide all titles to all countries.

The downloaded title will play only if you connect to the internet in a country where the title is available or in the region where you downloaded it.

What does Netflix 100 mean?

This error code mainly occurs on Amazon Fire TV, Amazon FireStick, and smart televisions. It means there is a problem with your Netflix app or the data stored.

Troubleshooting tips on Amazon Fire TV/stick

  • Unplug the device from power for at least 1 minute
  • Plug it back and try the Netflix again
  • Try a different internet connection
  • Restore the default setting of your device

Troubleshooting tips on your Smart TV

  • Press and hold the power button to switch off the TV. The TV will power off and restart automatically.
  • If it does not restart automatically, press the power button to restart
  • Alternatively, unplug the TV from the power source
  • While the TV is unplugged, press and hold the power button
  • If you cannot access the power button, leave the TV unplugged for at least 3 minutes.
  • Plug back the TV and retry Netflix again
  • If the device has hardware and software problem, contact the manufacturer.

Does Netflix work with VPN?

With the right VPN, it is effortless and simple to access Netflix. Most VPN providers have numerous servers placed in different countries. Normally, Netflix relies on the IP address of the user to determine their region. So, when you connect to the VPN, you are provided with a new and anonymous IP address of the region you want to access the Netflix content.

What happens if you use a VPN with Netflix?

Netflix has a record of IP addresses associated with various VPN service providers. Therefore, when you try to access Netflix service using a matching IP address, your request is denied. The process is slightly different when using app where the company uses a DNS-based approach which is more restrictive and difficult to circumvent even with a powerful VPNs.

Shared IP addresses is another popular way Netflix detects VPN users. Most VPN providers use shared IP addresses such that several users use a single address. This is a good way to hide the identity of the users. However, it is easy for Netflix to notice IP addresses that accessing huge amounts of data beyond the normal range and block them.

Is it illegal to use a VPN for Netflix?

Even though Netflix tries so hard to block IP addresses that are associated with VPN services, it is not illegal to use VPN to bypass Netflix restrictions. Nonetheless, using VPN services is a violation of Netflix’s Terms of Use. 

However, it is unlikely Netflix will suspend your account for using a VPN. In most cases, you will only get an error message indicating you should reconnect from the VPN service before proceeding to the Netflix website.

Does ExpressVPN work for Netflix?

ExpressVPN does not work for Netflix. However, it is one of the best and most reliable VPN to access Netflix content from other regions. If you are experiencing problems when using ExpressVpn to access Netflix, you can try the following troubleshooting tips.

  • Try to use a different server
  • If it does not work on mobile devices, you can try to connect on Windows
  • Sometimes Netflix is very good at blocking VPNs. So, if the problem persists, give it time.

How do I bypass Netflix VPN?

If you have a Netflix account, you can access content from anywhere in the world. However, the Netflix catalog varies from region to region and as a result, some countries have a limited library. Using a VPN is the best and simplest way to bypass the Netflix blocks and access content from other regions. Follow the following steps to change your Netflix region with VPN.

  • Download and install a top-rated VPN
  • Connect to a server of the country you want to access Netflix content
  • Open Netflix which should be automatically redirected to the site for the country you have selected
  • Enjoy your shows and movies

Is ExpressVPN safe?

Due to the huge number of VPN providers, it is difficult to choose the right one. Also, while most providers promise privacy and security, many fail to meet high-security standards.

Here are some of the ExpressVPN features that help to maintain the security of the user.

Split Tunneling

This is one of the unique security features on ExpressVPN that gives the user control over the re-routed data. The user can select the traffic they need to re-route on the VPN while letting some traffic to flow directly on the internet. For example, you can stream videos through VPN and access emails directly on the internet.


Most VPNs works by encrypting your data traveling from your computer and back. ExpressVPN specifically uses very powerful encryption known as AES-256 encryption which is in the same standard as the one adopted by the US government.

IP masking

ExpressVPN provides users with a shared IP address to hide their identity. A shared IP address means that hundreds or even thousands of users use a single IP address.

Zero-Knowledge DNS

This is another great security features on ExpressVPN. A DNS is a way the computer accepts human-readable words and converts them into an appropriate IP address. Unlike other VPN providers, ExpressVPN offers custom and encrypted DNS service that eliminates any possible security vulnerabilities.

Is UK VPNs Legal?

If you have recently visited the UK, it is good to know the rules and regulations regarding internet use. The Investigatory Powers Act of 2016 gives the British police and intelligence agencies unprecedented powers to access your information or activities online.

So, if you want your identity to remain anonymous online, you can use a credible VPN. There isn’t any UK law that forbid the use of VPN and so you will be within your rights.

Can you still be tracked with a VPN?

When using a VPN, it is very difficult to be traced. This is because VPN acts as a shield that protects your activities online by encrypting all the data that travel between your computer and the VPN server. However, the interceptor can easily detect that are using a VPN. Nonetheless, since most VPN providers offer a shared IP address, the interceptor cannot track your address or location.

In certain cases when using a VPN, the ISP service provider can use advanced tools and mechanisms to hijack your private network. However, this issue is limited to VPNs that use obsolete Point-to-Point Tunnelling Protocol (PPTP), Data Encryption Standard (DES) and Triple DES. Top rated VPNs use Advanced Encryption Standard (AES) which cannot be decrypted because it involves more complicated algorithms. Therefore, it is very important to choose a VPN with the highest possible level of encryption if you don’t want to be tracked.

Can I use Netflix overseas?

As long as you have a stable internet connection, it is possible to use Netflix overseas. In the recent past, Netflix has been having a global expansion and can now be accessed in 190 countries. However, the catalog of content is different in each region. Up to now, Netflix has not yet developed a global catalog.

Due to certain restrictions, Netflix is not available in certain countries such as China, Crimea, North Korea, and Syria. However, the company is negotiating with China to launch its services in the country soon.

Can I use a VPN to watch American Netflix?

If you have ever traveled abroad, you have noticed that the Netflix content varies according to region. Once Netflix detects that you have left the US, the company will restrict its content to the region you are even if you have a Netflix USA account.

Fortunately, you can use a VPN to bypass the Netflix’s geo-restrictions and watch your favorite films. The VPN will trick Netflix that you are still in the US so that it won’t restrict the content. You will still use your Netflix USA account despite the fact that you are miles away.

Is VPN dangerous?

Most VPNs provide anonymity and privacy, making them suitable for individuals who want to maintain anonymity online. There are several features that VPN service providers use to keep users safe online. Encryption and virtual IP address are two of the most important features. The combination of these features ensures that you remain anonymous no matter where you are, whichever way you connect to the internet or whatever activities you do online.

Encryption is used to lock users’ data in a layer of unbreakable codes. As a result, their information cannot be read by third parties including ISPs, cyber hackers and government agencies.

Also, VPNs uses virtual IP addresses to hide the identity of the user. This way, no one can identify the user or where they are located.

When looking for a suitable VPN, it is good to consider the logging policy. If the VPN has a zero-logging policy, it means that it does not keep the activity records while the user is connected to their service. This is a crucial security feature that you should consider if you are concerned about your online privacy.

One of the biggest issues of using a VPN is choosing the wrong one. In particular, you should be careful with VPN providers that provide their services for free. These VPN providers are notorious for selling users’ information to maintain their services. 

What VPNs work with Netflix free?

Although it is advisable to avoid VPN companies that offer free services, some free VPNs are still reliable even to watch Netflix. On the downside, Netflix can detect most free VPNs due to lack of appropriate security features.

ZebMate is one of the best free VPNs that can work with Netflix. It was established in 2014 and headquartered in Berlin, Germany. Over the years, the company has improved its services to be able to beat Netflix restrictions. However, like other free VPNs, video quality is low.

Homebrew VPN is another popular free VPN that can enable you to access Netflix content. One of the biggest advantages of this VPN is that it is compatible with a variety of devices, PCs, and routers. Even though privacy is great, Netflix can only stream between 244p and 480p.

How can I bypass the Netflix proxy?

Netflix proxy error happens when the user tries to access Netflix content using a proxy or VPN. Usually, an error message appears with a code m7111-5059. Due to Netflix geo-restrictions, some regions have more content than others.

Even before the company went global some years back, users used proxies or VPNs to access content from other regions. For example, if a user is in the UK, they can connect to a proxy server in the USA to access US Netflix.

A proxy is like a bridge between Netflix and your device. So, instead of transferring your data directly to Netflix, it is first routed in the proxy server. On Netflix’s side, it will appear as if the user is actually connecting from the location of the proxy server instead of their own. This is an attempt to maintain the anonymity of the user.

Does private Internet access work with Netflix?

Private Internet Access (PIA) is a good VPN that focuses on data security. It has remarkable security features such as high-grade encryption, advanced software to block ads, Open VPN protocol among others. However, it might not be the most reliable VPN to bypass Netflix geoblocking.

Is NordVPN better than Pia?

Due to the huge number of VPNs providers, it is very difficult to choose the right one. NordVPN and Private Internet Access (PIA) are some of the biggest names in the VPN community. Each has unique sets of features and capabilities.

In terms of price, PIA’s monthly payment is almost half of NordVPN. Therefore, PIA is a great choice for budget-conscious individuals. However, even though PIA is a good VPN, it cannot beat NordVPN in terms of speed, performance, security features and Netflix unblocking.

Does Tunnelbear work for Netflix?

Currently, one of the biggest selling points of any VPN is the ability to unblock geo restrictions. Some time back, Tunnelbear VPN was one of the best and easiest VPNs to access Netflix content from other regions. However, after Netflix waged an active campaign in 2016 to block VPN users, Tunnelbear could not be able to bypass Netflix restrictions.

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